Frequently Asked Questions FAQs
We provide detailed answers to all your queries, ensuring clarity and resolution.
About Shipping, Customs Duties, and Returns
How much is the shipping cost?
- For international orders, there is a flat shipping fee of 3,000 JPY added to the product price.
- For orders within Japan, shipping is free of charge.
Are the prices inclusive of taxes?
No, all customs duties are the responsibility of the customer. For international orders, the total amount includes customs duties added to the order value. For domestic orders, the total amount includes consumption tax added to the order value.
Can you mark the items as low-value or as gifts to avoid taxes?
Unfortunately, we cannot accommodate such requests.
When will my order be shipped?
Your order will be shipped within 1-3 business days.
Are returns or exchanges possible?
Unfortunately, we are unable to accept returns or exchanges for international orders. We encourage our international customers to review their orders carefully before finalizing them. If you have any queries about our products before purchasing, please feel free to reach out to us for assistance. We aim to provide all the necessary information to help you make an informed decision.
Domestic (Japan): Returns and exchanges are possible for domestic orders. If the return or exchange is due to customer preference, the return shipping cost will be borne by the customer. If the return or exchange is due to our error, we will cover the return shipping costs.
About the Products
Are the jeans pre-washed?
Our jeans are pre-washed. They are made of cotton, so some shrinkage may occur with washing, but it will not be significant.
Will out-of-stock items be restocked?
This varies by product, but if there is a scheduled restock, it will be indicated on the product page. You can also sign up to receive restock notifications via email.
Can the jeans be hemmed with a chain stitch?
At our store, we offer professional hemming services for The Strike Gold jeans to ensure you can enjoy our jeans for a long time.
We provide complimentary hemming with an authentic Union Special machine for all in-store purchases, delivering that coveted chain stitch finish.
For more details, please check the Strike Gold Hemming Service page.
About Gift Card
What is a gift card? Where can I purchase a gift card?
A gift card is a prepaid card that can be used for shopping at our store. You can load a specific amount of money onto the card and give it as a gift.
Our gift cards are only available in digital version and the gift card will be sent to your e-mail after purchase.
Gift cards can be purchased on our official website here.
How do I use a gift card?
To use a gift card, enter the card code (the card code will be sent to you after purchasing gift card) during the checkout process. The card balance will be automatically applied to your purchase.
Is there an expiration date for gift cards?
Gift cards don't have any expiration.
Why is the gift card in Japanese Yen but I purchased the gift card using my local currency?
Our store operates in Japanese Yen (JPY), which is why gift cards are issued in JPY. When you purchase a gift card using your local currency, the amount is converted to JPY based on the exchange rate at the time of purchase. This ensures that the value of the gift card remains consistent with our store's pricing.
What happens if my local currency is different from the store's currency?
If your local currency is different from our store's currency (JPY), a currency conversion will occur when the gift card is redeemed at checkout. This conversion uses the exchange rate at the time of redemption, not the exchange rate at the time of purchase. Rest assured, the value of the gift card does not decrease, even though the exchange rate may show a higher or lower price.
Can I use a gift card multiple times?
Yes, as long as there is a balance remaining on the card, you can use it multiple times. During checkout, please input your gift card code. The remaining balance will be shown.
How can I check the balance on my gift card?
You can check the balance by entering the gift card code on our website. You can also ask our store staff to check it for you.
What happens to the remaining balance if I only use part of my gift card?
Any remaining balance on the gift card can be used for future purchases.
Can I use a gift card with other discounts or coupons?
Yes, you can use a gift card in conjunction with other discounts or coupons.
Can I return or get a refund for a gift card?
Gift cards cannot be returned or refunded after purchase. Please be aware of this policy.
What happens if I lose my gift card?
Unfortunately, we cannot reissue lost gift cards. Please take good care of your card.
Will the gift card retain its value despite currency fluctuations?
Yes, all products in our store are priced in Japanese yen, ensuring the gift card retains its full purchasing power regardless of currency fluctuations.
Other Information
How do I use a promotional code?
You can enter your promotional code during the purchase process. The discount applied will automatically be reflected in your order total.
How can I contact customer service?
You can contact our customer service via the inquiry form or email (sales1@klax-on.net). We strive to respond promptly during business hours.
What are the benefits of registering as a member?
By registering as a member, you can check your order history, enjoy a faster purchasing process, and receive information about special offers and promotions.