Frequently Asked Questions FAQs
We provide detailed answers to all your queries, ensuring clarity and resolution.
About Shipping, Customs Duties, and Returns
How much is the shipping cost?
- For international orders, there is a flat shipping fee of 3,000 JPY added to the product price.
- For orders within Japan, shipping is free of charge.
Are the prices inclusive of taxes?
No, all customs duties are the responsibility of the customer. For international orders, the total amount includes customs duties added to the order value. For domestic orders, the total amount includes consumption tax added to the order value.
Can you mark the items as low-value or as gifts to avoid taxes?
Unfortunately, we cannot accommodate such requests.
When will my order be shipped?
Your order will be shipped within 1-3 business days.
Are returns or exchanges possible?
Unfortunately, we are unable to accept returns or exchanges for international orders. We encourage our international customers to review their orders carefully before finalizing them. If you have any queries about our products before purchasing, please feel free to reach out to us for assistance. We aim to provide all the necessary information to help you make an informed decision.
Domestic (Japan): Returns and exchanges are possible for domestic orders. If the return or exchange is due to customer preference, the return shipping cost will be borne by the customer. If the return or exchange is due to our error, we will cover the return shipping costs.
About the Products
Can the jeans be hemmed with a chain stitch?
Yes, we can hem jeans with a chain stitch before shipping the product. Please contact our customer support for help.
Are the jeans pre-washed?
Our jeans are pre-washed. They are made of cotton, so some shrinkage may occur with washing, but it will not be significant.
Will out-of-stock items be restocked?
This varies by product, but if there is a scheduled restock, it will be indicated on the product page. You can also sign up to receive restock notifications via email.
Other Information
How do I use a promotional code?
You can enter your promotional code during the purchase process. The discount applied will automatically be reflected in your order total.
How can I contact customer service?
You can contact our customer service via the inquiry form or email (sales1@klax-on.net). We strive to respond promptly during business hours.
What are the benefits of registering as a member?
By registering as a member, you can check your order history, enjoy a faster purchasing process, and receive information about special offers and promotions.